Terms & Conditions of Sales

GENERAL AND SPECIFIC CONDITIONS OF RENTAL, ACCOMMODATION AND USE OF THE PROPERTY

PART A – GENERAL PROVISIONS APPLICABLE TO ALL RESERVATIONS

Article 1 – Purpose

The purpose of these general and specific conditions is to define the rights and obligations of the parties in the context of the booking, rental and use of accommodations, outdoor spaces and, where applicable, the reception room of Domaine Les Hauteurs du Luberon.

They apply to any booking made remotely via the Elloha booking platform, regardless of the type of stay booked (individual, family, group or private stay).

The client acknowledges having read and accepted these general and specific terms and conditions for rental, accommodation, and use of the Domaine, accessible on our booking platform. These terms and conditions apply to all bookings made online via our booking platform.

Article 2 – Reservation – Contract Formation

The customer selects the services offered on the Elloha booking platform and acknowledges having read their nature, their destination and these conditions before any validation.

The reservation is considered firm and final upon completion of the online booking process, subject to compliance with the payment terms. Confirmation of the reservation and/or payment of the deposit constitutes full and complete acceptance of these terms and conditions.

Article 3 – Booking Process

Reservations made by the customer are done via the electronic booking voucher accessible online on our booking platform.

The reservation is considered confirmed upon receipt of the booking confirmation. Prior to making any reservation, the customer agrees to complete all required information on the booking confirmation or request.

The client attests to the truthfulness and accuracy of the information provided.

After the final selection of services to be booked, the booking procedure includes, in particular, entering the credit card details in the event of a request for a guarantee or prepayment, consulting and accepting the general and specific terms and conditions of rental, accommodation and use of the Domaine before validating the booking and, finally, the validation of the booking by the customer.

Article 4 – Acknowledgement of reservation

Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the booking confirmation email summarizes the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.

Article 5 – No right of withdrawal

In accordance with Article L.221-28 of the Consumer Code, the customer does not benefit from the right of withdrawal applicable to distance contracts for accommodation services provided on a specific date or at specific intervals.

Article 6 – Cancellation or modification by the customer

The terms and conditions of sale for the reserved rate specify the terms and conditions for cancellation and/or modification of the reservation.

Pre-paid reservations cannot be modified and/or cancelled, and advance payments such as deposits will not be refunded if the cancellation is due to the customer, unless otherwise stipulated in the terms and conditions of sale of the reserved rate.

In this case, it is mentioned in the terms and conditions of sale of the tariff.

When permitted by the terms and conditions of the reserved rate, the reservation can be cancelled directly with the establishment, whose telephone number is provided on the booking confirmation sent by email. All reservations are non-transferable and cannot be assigned to a third party under any circumstances, whether free of charge or for payment.

Article 7 – Financial Conditions – Price

The prices for the services booked are indicated on the Elloha platform before and during the booking process. They are inclusive of all taxes, excluding any additional services.

The applicable payment, deposit, balance, cancellation and modification conditions are those specified in the terms of sale of the reserved rate and recalled in the booking confirmation.

Article 8 – Payment

Payment is made according to the terms agreed upon during the booking process via the Elloha platform. Some rates may require full or partial prepayment, referred to as a deposit.

The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… depending on the possibilities offered by the establishment's booking platform) by directly indicating, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram.

The guest must present themselves at the establishment with the bank card used to guarantee the reservation. Payment is processed at the establishment during the stay, except in the case of special conditions or rates where partial or full payment is processed at the time of booking.

This prepayment is considered a deposit. In the event of a no-show (reservation not cancelled – customer not present) for a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed penalty, the amount indicated in its general and specific terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc.

In case of any issues, the customer should contact their bank and the establishment to confirm their reservation and payment method. For rates requiring online prepayment, the advance payment, which constitutes the deposit, is debited at the time of booking. Some establishments may generate invoices/receipts electronically; the original file is certified and available online at the web address provided by the establishment.

Article 9 – Length of stay – Arrival and departure

The contract is concluded for a fixed period corresponding to the dates indicated on the booking confirmation. The client may not, under any circumstances, claim a right to remain on the premises.

Arrival and departure times are specified in the booking confirmation. No refunds will be given for early departures or late arrivals, for any reason whatsoever.

Article 10 – Use of Premises – Lifestyle

The client agrees to use the premises made available in accordance with their intended purpose, respecting safety rules, the neighborhood, other occupants and the instructions communicated by the establishment.

To ensure the tranquility of the premises and the comfort of guests at Domaine Les Hauteurs du Luberon, everyone is expected to observe a certain "art of living." In particular, smoking is not permitted indoors. Guests agree to abide by the rules of conduct provided and these general terms and conditions of sale.

The client agrees to return the rooms in perfect condition and free from damage at the end of their stay and to systematically report – and financially assume – any damage for which they are responsible. Repair costs, including the time spent on necessary repairs, will be billed separately and based on receipts for expenses incurred.

Any behavior contrary to good morals, public order or disturbing the peace of the premises may result in the immediate exclusion of the client and their group, without compensation or refund.

Article 11 – Minors

Minors present on the premises remain under the exclusive responsibility of their parents or legal representatives, who assume full responsibility for their supervision and actions, particularly in outdoor areas and around the swimming pool.

Article 12 – Use of the swimming pool

The property's swimming pool is available to guests when expressly indicated as accessible in the booking. Its use is strictly reserved for guests staying at the property and authorized to use it, as well as the owner's family.

The swimming pool is unsupervised. The client acknowledges being expressly informed of this and agrees to use it prudently and responsibly, under their sole responsibility.

Minors must be accompanied and supervised at all times by a responsible adult. Parents or legal guardians assume full responsibility for the supervision of children.

The customer agrees to comply with the safety and hygiene instructions displayed or communicated by the establishment, particularly regarding permitted behavior, usage times and cleanliness of the pool area.

Any dangerous, inappropriate or safety-unfriendly behavior may result in immediate exclusion from the pool, without compensation.

The establishment declines all responsibility in the event of an accident resulting from failure to comply with safety rules, inappropriate use of facilities or lack of supervision of minors.

Article 13 – Liability – Property and Persons

Domaine Les Hauteurs du Luberon cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to third parties, or due to the client.

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

Domaine Les Hauteurs du Luberon cannot be held responsible for any damage, loss or theft affecting the personal property of the client, their guests or their service providers.

The client is responsible for all material, immaterial or bodily damage caused by himself, the people accompanying him or the service providers acting on his initiative.

Article 14 – Insurance

The client declares that they hold a valid civil liability insurance covering damage that may be caused to persons and property during the stay.

For certain bookings involving a group of people, the use of the reception room or special uses, the establishment reserves the right to request the purchase of suitable additional insurance and the production of a corresponding certificate.

PART B – SPECIAL PROVISIONS APPLICABLE ACCORDING TO THE RESERVATION

Article 15 – Group Stays

The provisions of this article apply only when the booking concerns a group stay.

The signing client acts as the organizing client and guarantees that all participants will comply with these conditions. They remain solely responsible for any behavior, damage, or disturbances caused by members of the group.

Article 16 – Complete privatization of the estate

The provisions of this article apply exclusively when the reservation expressly mentions complete privatization of the domain.

Privatization grants the client exclusive use of the accommodations, outdoor spaces, and facilities specified in the reservation, but this does not constitute an absolute or unsupervised right of enjoyment. Maximum occupancy limits must be strictly observed.

Article 17 – Reception Hall

Use of the reception room is strictly limited to the conditions stipulated in the reservation.

The client agrees to respect the schedule, permitted noise levels, and all applicable safety and neighborhood regulations. Any disturbance may result in the immediate termination of the venue's use without compensation.

When the reservation includes access to a kitchen or kitchen area, its use is strictly limited to use in accordance with its intended purpose and with the applicable hygiene and safety rules.

The client agrees in particular to:

use the equipment provided carefully and in accordance with its normal use;

comply with applicable health and food hygiene rules;

do not modify the arrangement of the equipment or use unauthorized personal equipment;

return the kitchen clean, tidy and free of all food, waste or packaging;

Remove all rubbish and waste to the designated areas.

The establishment shall not be responsible for any waste management, dishwashing, deep cleaning or restoration, unless expressly stipulated otherwise.

Any deficiency observed (excessive soiling, waste left on site, failure to comply with health regulations, damage or inappropriate use) may result in additional billing corresponding to the actual costs of cleaning, repair or replacement of equipment.

Article 18 – External Service Providers

The use of external service providers (caterer, entertainer, DJ, decorator, etc.) is subject to the prior agreement of the establishment.

These service providers operate under the sole responsibility of the client, who undertakes to ensure that they have the necessary insurance and comply with the applicable rules in the field.

Article 19 – Security Deposit

A specific security deposit may be required depending on the nature of the reservation, particularly in the case of group stays, private hire or use of the reception room.

This deposit is intended to cover damages, exceptional cleaning costs and contractual breaches noted after the stay.

PART C – FINAL PROVISIONS

Article 20 – Respect for privacy

The customer is informed, on each of the personal data collection forms, whether the answers are mandatory or optional by the presence of an asterisk.

The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties provided that such communication is compatible with the performance of the operations incumbent upon elloha.com under these general terms and conditions and in connection with the Customer Charter for the protection of personal data.

Specifically, during online payment, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank for the execution of the booking contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection as defined by the French Data Protection Act (Loi Informatique et Libertés). However, the customer consents to this transfer, which is necessary for the execution of their booking. Constellation SAS / Stripe.com, acting in their professional capacity, have committed to the establishment to take all necessary security measures and ensure the confidentiality of data during these data transfers.

Article 21 – Convention on Evidence

Entering the required bank details, as well as accepting these terms and conditions and the booking voucher or request, constitutes an electronic signature which, between the parties, has the same value as a handwritten signature.

The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.

Article 22 – Contractual Hierarchy

The contractual documents consist, in descending order of priority, of:

the Elloha booking confirmation and the description of the services booked;

the terms and conditions of sale of the reserved rate;

these general and specific terms and conditions.

In case of conflict, the higher-ranking document prevails for the obligation concerned.

Article 23 – Applicable Law and Disputes

These terms and conditions are governed by French law.

Any dispute relating to their interpretation or execution shall fall under the jurisdiction of the territorially competent courts.